Privacy Policy - Index Stream

Our Commitment to Privacy

At Index Stream, we believe your personal media should remain truly personal. We've designed our platform with privacy-first principles, ensuring that your data stays where it belongs - with you.

This Privacy Policy outlines the minimal data we collect and how we use it to provide you with the best possible experience while maintaining the highest standards of privacy protection.

Information We Collect

Waitlist Information

When you join our waitlist, we collect only the essential information needed to notify you about product updates:

• Email address - To send you product updates and launch notifications
• Interview consent - Optional permission to contact you for product feedback (only if you explicitly opt-in)

Storage Location: This information is stored securely on Amazon Web Services (AWS) servers located in the United States, protected by industry-standard encryption and security measures.

Remote Connection Data

If you choose to enable remote access to your Index Stream server, we may collect minimal connection data to facilitate the connection:

• Connection tokens - Encrypted identifiers to establish secure connections
• Network routing information - Only what's necessary to route traffic to your server

Important: Remote connection features require explicit opt-in consent within your Index Stream server settings. This feature is completely optional and disabled by default.

Usage Analytics

We collect minimal, anonymized usage statistics to improve our service. This includes basic metrics like page views and feature usage, but never includes personal information or media content.

How We Use Your Information

We use the information we collect solely for the following purposes:

Product Updates: To notify you about new features, updates, and product launches
Customer Support: To provide assistance and respond to your inquiries
Product Feedback: To contact you for interviews or feedback (only with your explicit consent)
Service Improvement: To analyze usage patterns and improve our platform
Remote Connections: To facilitate secure connections to your server (only if enabled)

Data Protection & Security

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols (TLS 1.3, AES-256).

Access Control

Strict access controls ensure only authorized personnel can access your data, and all access is logged and monitored.

Data Minimization

We collect only the minimum data necessary to provide our services and never access your personal media files.

Open Source

Our codebase is open source, allowing the community to review our security practices and contribute improvements.

Your Data Rights

You have complete control over your personal information. You can:

Access Your Data

Request a copy of all data we have about you

Update Information

Correct or update your personal information

Delete Your Data

Request complete deletion of your information

Opt Out

Unsubscribe from communications at any time

To exercise any of these rights: Contact us at support@indexstream.org and we'll try to respond within 30 days.

Third-Party Services

We use trusted third-party services to provide our platform:

• Amazon Web Services (AWS): For secure data storage and hosting infrastructure

All third-party services are carefully vetted for privacy compliance and are bound by strict data protection agreements.

Contact Us

Questions About This Policy?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to reach out.

support@indexstream.org

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make significant changes, we'll notify you via email (if you're on our waitlist) and update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.